Refund policy
At NYMRA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Items that have been used, damaged after delivery, or returned without original packaging may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Products damaged by misuse or improper installation.
- Clearance or final sale items.
- Gift cards.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our mistake or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours after delivery with photos of the item and packaging.
We will arrange a replacement or refund at no additional cost.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
Contact
For return requests, please contact:
Email: nymra.shop@gmail.com